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KEEP YOURSELF INFORMED OF THE SERVICE DURING INTERMITTENT SERVICE INTERRUPTIONS – CFM ADVISES CONSUMERS TO CONTACT SERVICE PROVIDERS FOR ASSISTANCE

CYBERJAYA, 16 NOVEMBER 2016 – As part of the spectrum reallocation exercise that was recently announced by the Malaysian Communications and Multimedia Commission (MCMC), the designated Service Providers (SP) will be scheduling recalibration work on their base stations throughout the country starting from September 2016 to June 2017.   While …

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CFM CONTINUES TO EMPOWER CONSUMERS WITH INDUSTRY KNOWLEDGE SHARING SESSION IN JOHOR – CFM ENCOURAGES CONSUMERS TO UNDERSTAND BASIC CONSUMER RESPONSIBILITIES

JOHOR BAHRU, 9 NOVEMBER 2016 – The internet and social media has significantly helped the public become a smarter and better-informed consumer, particularly those who seek to find solutions to the problems that they are facing with their communications and multimedia services. The Communications and Multimedia Consumer Forum of Malaysia …

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ENHANCING CONSUMER EXPERIENCE IN TELCO COMPLAINTS MANAGEMENT – CFM 16TH ANNUAL GENERAL MEETING SHOWS NUMEROUS WAYS TO ENHANCE CONSUMER EMPOWERMENT IN MALAYSIA

KUALA LUMPUR, 28 SEPTEMBER 2016 – The Communications and Multimedia Consumer Forum of Malaysia (CFM) held its 16th Annual General Meeting in The Malaysian Communications and Multimedia Commission (MCMC) auditorium today. At today’s AGM, CFM discussed numerous ways to enhance consumer empowerment in communications and multimedia services. For the year …

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STAYING CONNECTED WITH LOVED ONES DURING HAJJ WITHOUT TELCO BILL SHOCK – CFM OFFERS IMPORTANT TIPS ON INTERNATIONAL ROAMING WITH YOUR MOBILE PHONE

KUALA LUMPUR, 6 SEPTEMBER 2016 – As thousands of Malaysians go to Saudi Arabia to perform the Hajj, the Communications and Multimedia Consumer Forum of Malaysia (CFM) would like to offer some useful tips and recommendations to all international travelers and globe trotters on how to avoid receiving a huge telco …

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MY MOBILE RIGHTS (MMR) APP FAQs

WHAT IS THE MY MOBILE RIGHTS (MMR) APPLICATION?   MMR is an application that developed by the Communications and Multimedia Consumer Forum of Malaysia (CFM) as one of the initiatives under the Consumer Empowerment Plan (CEP) by the Malaysia Communications and Multimedia Commission (MCMC) with the objective of empowering consumers …

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MY MOBILE RIGHTS: MALAYSIA’S FIRST ONE-STOP TELCO CONSUMERS’ COMPLAINT SUBMISSION MOBILE APPLICATION IN MALAYSIA – CFM WANTS TO EMPOWER CONSUMERS WITH SELF – REGULATORY APPROACH

KUALA LUMPUR, 28 APRIL 2016 – CFM continues to reach the consumers by introducing its first mobile application, MY Mobile Rights (MMR). Looking at the rising number of smart phone users in Malaysia, the app is developed with the objective to facilitate consumer engagement and promote self-education. YB Dato’ Jailani …

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