2017 Archives

ESSENTIAL TIPS FOR HAJJ PILGRIMS TO STAY CONNECTED WITH LOVED ONES WITHOUT WORRYING TELEPHONE BILLS

07/08/2017 2017 0

CYBERJAYA, 7 AUGUST 2017 – Being away from home requires consumers to learn the usage hacks of smartphone to stay connected with friends and family without incurring excessive telephone charges. This year’s Hajj season, a total of 30,200 Malaysian Hajj pilgrims will be departing to the Holy Land. Communications and …

CFM FORUM 2017: #MYdigitalEvo CONNECTING THE CONSUMERS WITH THE INDUSTRY – AN INTELLECTUAL DISCOURSE PLATFORM ON THE RAPID GROWTH OF DIGITAL SERVICES

24/05/2017 2017 0

CYBERJAYA, 24 MAY 2017 – In celebrating the World Telecommunication and Information Society Day (WTISD) 2017, the Communications and Multimedia Consumer Forum of Malaysia (CFM) is committed to empower the consumers by organizing the #MYdigitalEvo forum. Upholding the theme on “The Evolution of Digital Consumer”, CFM Forum 2017 is an …

CFM CELEBRATES WORLD CONSUMER RIGHTS DAY WITH INDUSTRY KNOWLEDGE SHARING SESSION – CFM DISCUSSES ISSUES FACED BY DIGITAL CONSUMERS IN MALAYSIA

22/03/2017 2017 0

IPOH, 22 MARCH 2017 – In conjunction with the World Consumer Rights Day (WCRD) 2017, the Communications and Multimedia Consumer Forum of Malaysia (CFM) takes another step towards building an empowered consumer with the organization of the 6th edition of its Industry Knowledge Sharing Session (KSS) 2017 today. Out of …

CFM RESOLVES 99% COMMUNICATIONS AND MULTIMEDIA CONSUMERS’ COMPLAINTS IN 2016 – BILLING AND CHARGING RECORDED AS THE TOP COMPLAINTS RECEIVED

02/03/2017 2017 0

2016 TOTAL VALID COMPLAINTS 7,556 TOTAL GENERAL ENQUIRIES 2,385 TOP 5 COMPLAINTS IN 2016 BILLING AND CHARGING 2,914 POOR SERVICE 2,506 POOR COVERAGE 619 UNFAIR PRACTICE 442 NO COVERAGE 404 COMPLAINT RESOLUTION ANALYSIS 2016 TOTAL VALID COMPLAINTS LESS THAN 30 DAYS MORE THAN 30 DAYS 7,556 90% 10% …