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Nature of Complaint

DO YOU KNOW? 10 SNEAKY CHARGES…

10 SNEAKY CHARGES THAT COULD BE IN YOUR PHONE BILLS Have you ever wished that your phone bill is straightforward and easy to understand? Agree or Not? We, as consumers rarely check our monthly bill in detail. It is your responsibility to ensure that you are not being victimised due to …

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UNSOLICITED SMS

Have you received unsolicited SMS before? Odds are, you have, whether you know it or not. Unsolicited SMS comes in many forms. Scam, promotional SMS, unsubscribed SMS, and spam peer to peer are some of the types of unsolicited SMS that are sometimes used by crooks to target uninformed victims. …

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NATURE OF COMPLAINT

“What type of complaints can I lodge to CFM?” COMPLAINTS ON COMMUNICATION AND MULTIMEDIA SERVICES, SUCH AS: Billing Billing Disputes, Billing Errors, Delayed Bills, No Bills, Overcharging, Refund Delay. Service Quality Dropped Calls, Blocked Calls, No Coverage, Poor Coverage, Slow Internet Speed, Service Activation Delay, Service Restoration Delay. SMS Scams, …

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FRAUD REGISTRATION

“When a fraud registration occurs, service provider must carry out an investigation against required documentation which includes police report, identity card with original sighted, declaration of oath and fraud declaration form”  EVERY mobile phone needs a SIM card to make a call, send text messages and to perform other communication …

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