Consumer’s Issue

10 SNEAKY CHARGES THAT COULD BE IN YOUR PHONE BILLS Have you ever wished that your phone bill is straightforward and easy to understand? Agree or Not? We, as consumers rarely check our monthly bill in detail. It is your responsibility to ensure that you are not being victimised due to …

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Have you received unsolicited SMS before? Odds are, you have, whether you know it or not. Unsolicited SMS comes in many forms. Scam, promotional SMS, unsubscribed SMS, and spam peer to peer are some of the types of unsolicited SMS that are sometimes used by crooks to target uninformed victims. …

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BEFORE THAT, LEARN THESE FIRST… KEEP SCROLLING …   #YourRightsOurPriority #GetSmarterWithConsumerinfo

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The CFM Complaints team tackles one of the most common challenges faced by complainants:: Billing Disputes Q : I lost my phone and called my telco to get my line barred. I also requested to port my number to a different telco. My previous telco told me that my number …

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In all likelihood, you’ll have experienced this unfortunate problem yourself, with your phone call disconnected in mid-call or worse, not even getting through at all without rhyme or reason. Following Murphy’s law, this situation invariably occurs right when you need to make that call the most. Welcome to one of, …

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The internet is a great medium that allows people to search all types of information, buy and sell goods and more. Unfortunately, there are those who abuse that privilege. While the Internet allows people to share their thoughts, it also has to be done in moderation. Users have to be …

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The CFM Complaints team help to address one of the most vexing problems facing subscribers in Malaysia: Poor Service Coverage Q : I have been experiencing bad service coverage for the past six months and this is an understatement. No incoming or outgoing calls and SMS can’t be received or …

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“What type of complaints can I lodge to CFM?” COMPLAINTS ON COMMUNICATION AND MULTIMEDIA SERVICES, SUCH AS: Billing Billing Disputes, Billing Errors, Delayed Bills, No Bills, Overcharging, Refund Delay. Service Quality Dropped Calls, Blocked Calls, No Coverage, Poor Coverage, Slow Internet Speed, Service Activation Delay, Service Restoration Delay. SMS Scams, …

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“When a fraud registration occurs, service provider must carry out an investigation against required documentation which includes police report, identity card with original sighted, declaration of oath and fraud declaration form”  EVERY mobile phone needs a SIM card to make a call, send text messages and to perform other communication …

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DROPPED CALLS are frustrating no matter when and why they happen. The inability to complete a call, the sudden cut-off when talking to someone or when a call in progress simply goes silent happen to all instances of dropped calls. The industry categorises dropped calls as calls that were cut …

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