Consumer’s Issue

The internet is a great medium that allows people to search all types of information, buy and sell goods and more. Unfortunately, there are those who abuse that privilege. While the Internet allows people to share their thoughts, it also has to be done in moderation. Users have to be …

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The CFM Complaints team help to address one of the most vexing problems facing subscribers in Malaysia: Poor Service Coverage Q : I have been experiencing bad service coverage for the past six months and this is an understatement. No incoming or outgoing calls and SMS can’t be received or …

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“What type of complaints can I lodge to CFM?” COMPLAINTS ON COMMUNICATION AND MULTIMEDIA SERVICES, SUCH AS: Billing Billing Disputes, Billing Errors, Delayed Bills, No Bills, Overcharging, Refund Delay. Service Quality Dropped Calls, Blocked Calls, No Coverage, Poor Coverage, Slow Internet Speed, Service Activation Delay, Service Restoration Delay. SMS Scams, …

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“When a fraud registration occurs, service provider must carry out an investigation against required documentation which includes police report, identity card with original sighted, declaration of oath and fraud declaration form”  EVERY mobile phone needs a SIM card to make a call, send text messages and to perform other communication …

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DROPPED CALLS are frustrating no matter when and why they happen. The inability to complete a call, the sudden cut-off when talking to someone or when a call in progress simply goes silent happen to all instances of dropped calls. The industry categorises dropped calls as calls that were cut …

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