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Consumer Seminar & Public Consultation

08 MAR 2010, BY CFM

Persada, Johor – The Communications and Multimedia Consumer Forum of Malaysia (CFM), in collaboration with the Malaysian Communications and Multimedia Commission (MCMC) will be conducting a consumer seminar and public consultation at the Johor International Convention Centre (PERSADA), Johor.

The seminar aims to educate participants on issues facing both consumers and providers of communications and multimedia services and the roles played by CFM and MCMC in protecting consumer rights.

The consumer seminar will include presentations by CFM and SKMM on their respective roles in protecting consumers as well as a panel session involving service providers who will attempt to resolve service issues brought forward by the seminar participants. Latest communications issues and trends will also be discussed during the seminar. Consumers are encouraged to voice their concerns during the dialogues.

The public consultation will be on wireless broadband mandatory standards, postal service mandatory standards and the General Consumer Code of Practice (GCC) review.

Seminar is open for public attendance only on 11/3/2010. Programme starts from 8am till 3pm. More information is available at www.cfm.org.my, enquiries can be directed to 1 800 18 2222 or email athirah@cfm.my.

About CFM

The Communications and Multimedia Consumer Forum of Malaysia (CFM) is an organisation designated by Malaysian Communications and Multimedia Commision Malaysia (MCMC) as a Consumer Forum as per the provisions in the Communications and Multimedia Act 1998.  Its primary role is to produce voluntary industry codes which serve as a guideline or best practice benchmark for the Communications and Multimedia Service providers.
CFM is a channel for complaints on Communication and Multimedia services. It is also tasked to develop Codes that protect the rights of the consumer, recommend procedures for compensation and any other courses of action to the customer in case of a breach from the Consumer Code. The CFM also endeavors to promote and encourage high standards of service, conduct and performance throughout the Communications and Multimedia industry and to develop consumer confidence.
If you have unresolved complaints about your Communication and Multimedia services, please lodge your complaint by calling CFM’s toll free number 1-800-18-2222 orvisit CFM’s website at www.cfm.org.my or write in to aduan@cfm.org.my.

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Issued by Communications and Multimedia Consumer Forum of Malaysia.

Media Contact    :
Athirah Tan    – Senior Executive, Communications & PR.
Tel: +603 2692 3800 ext 26
Fax: +603 2693 2288
H/P: 016-6005008
Email: athirah@cfm.my

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