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Nature of Complaint

DO YOU KNOW? 10 SNEAKY CHARGES…

10 SNEAKY CHARGES THAT COULD BE IN YOUR PHONE BILLS Have you ever wished that your phone bill is straightforward and easy to understand? Agree or Not? We, as consumers rarely check our monthly bill in detail. It is your responsibility to ensure that you are not being victimised due to …

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UNSOLICITED SMS

Have you received unsolicited SMS before? Odds are, you have, whether you know it or not. Unsolicited SMS comes in many forms. Scam, promotional SMS, unsubscribed SMS, and spam peer to peer are some of the types of unsolicited SMS that are sometimes used by crooks to target uninformed victims. …

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Helpdesk/Testimonial

TRUE STORY : BILLING & PAYMENT DISPUTES

Scenario i: I called my previous service provider to have my line terminated. After that, I have registered with the current service provider but I’m still receiving bills from the cancelled account over the following months. In fact, I prefer not to be in this kind of dispute. Please help …

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Billing Disputes

The CFM Complaints team tackles one of the most common challenges faced by complainants:: Billing Disputes Q : I lost my phone and called my telco to get my line barred. I also requested to port my number to a different telco. My previous telco told me that my number …

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POOR SERVICE COVERAGE

The CFM Complaints team help to address one of the most vexing problems facing subscribers in Malaysia: Poor Service Coverage Q : I have been experiencing bad service coverage for the past six months and this is an understatement. No incoming or outgoing calls and SMS can’t be received or …

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