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Nature of Complaint

TIPS TO GET A GOOD QUALITY COVERAGE – CELLULAR

You will get the outdoor network coverage defined by coverage map which is provided by the service provider. Indoor coverage depends on several factors which include the infrastructure of the building (thickness of the wall), the location of the building, blockage, and distance from the base station; all of which …

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TROUBLESHOOTING : ‘INTERNET SERVICE DISRUPTION’

  Have you ever experienced internet service disruption? ‘Slow connection, connected but no internet access, connected but slow browsing speed’? Do You Know? You Can DIY or troubleshoot by yourself? “Keep scrolling to know more…” * * * * * * SELF-HELP TROUBLESHOOTING TIPS 1 You must ensure that your …

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Helpdesk/Testimonial

TRUE STORY : QUALITY OF COVERAGE – BROADBAND

  Scenario i: Due to the nature of my business, I need a faster internet connection speed. I think my current service package is not sufficient to cater to my growing business needs. Currently, there are 15 devices which connect to the network service during office hours, and the actual …

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TRUE STORY : BILLING & PAYMENT DISPUTES

Scenario i: I called my previous service provider to have my line terminated. After that, I have registered with the current service provider but I’m still receiving bills from the cancelled account over the following months. In fact, I prefer not to be in this kind of dispute. Please help …

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Billing Disputes

The CFM Complaints team tackles one of the most common challenges faced by complainants:: Billing Disputes Q : I lost my phone and called my telco to get my line barred. I also requested to port my number to a different telco. My previous telco told me that my number …

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POOR SERVICE COVERAGE

The CFM Complaints team help to address one of the most vexing problems facing subscribers in Malaysia: Poor Service Coverage Q : I have been experiencing bad service coverage for the past six months and this is an understatement. No incoming or outgoing calls and SMS can’t be received or …

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