Nature of Complaint

UNSOLICITED SMS

Have you received unsolicited SMS before? Odds are, you have, whether you know it or not. Unsolicited SMS comes in many forms. Scam, promotional SMS, unsubscribed SMS, and spam peer to peer are some of the types of unsolicited SMS that are sometimes used by crooks to target uninformed victims. …

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NATURE OF COMPLAINT

“What type of complaints can I lodge to CFM?” COMPLAINTS ON COMMUNICATION AND MULTIMEDIA SERVICES, SUCH AS: Billing Billing Disputes, Billing Errors, Delayed Bills, No Bills, Overcharging, Refund Delay. Service Quality Dropped Calls, Blocked Calls, No Coverage, Poor Coverage, Slow Internet Speed, Service Activation Delay, Service Restoration Delay. SMS Scams, …

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FRAUD REGISTRATION

“When a fraud registration occurs, service provider must carry out an investigation against required documentation which includes police report, identity card with original sighted, declaration of oath and fraud declaration form”  EVERY mobile phone needs a SIM card to make a call, send text messages and to perform other communication …

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DROPPED CALLS

DROPPED CALLS are frustrating no matter when and why they happen. The inability to complete a call, the sudden cut-off when talking to someone or when a call in progress simply goes silent happen to all instances of dropped calls. The industry categorises dropped calls as calls that were cut …

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Helpdesk/Testimonial

Billing Disputes

The CFM Complaints team tackles one of the most common challenges faced by complainants:: Billing Disputes Q : I lost my phone and called my telco to get my line barred. I also requested to port my number to a different telco. My previous telco told me that my number …

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HELPDESK/TESTIMONIAL

The CFM Complaints team help to address one of the most vexing problems facing subscribers in Malaysia: Poor Service Coverage Q : I have been experiencing bad service coverage for the past six months and this is an understatement. No incoming or outgoing calls and SMS can’t be received or …

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