CYBERJAYA, 30 APRIL 2020 – Due to the current COVID-19 situation, the deadline for providing feedback to the Public Consultation for the General Consumer Code of Practice for the Communications and Multimedia Industry (GCC) has been extended to 16 July 2020.
The timeline for the public consultation process was originally set from 3 March 2020 until 16 April 2020 (45 days). However, due to the COVID-19 situation and the continued enforcement of the Movement Control Order (MCO) until 12 May 2020, the timeline has been extended until 16 July 2020 to provide ample time for the public to provide their feedback.
Members of the public are encouraged to provide feedback on this public consultation in order to ensure that GCC version 2020 captures the needs and protect the rights of the Malaysian communications and multimedia consumers. Further information on this exercise could be accessed at http://www.consumerinfo.my.
Notwithstanding the current COVID-19 situation, CFM continues to strive to be a proactive forum through constant engagement with consumers and the industry via multipronged approaches across various online platforms.
The Communications and Multimedia Consumer Forum of Malaysia (CFM) were established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in February 2001 as an industry forum under Section 189 of the Communications and Multimedia Act 1998 (CMA). It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy developments.
CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM also facilitates complaints redress on communications and multimedia services.
If there are any unresolved complaints regarding communications and multimedia services, consumers are welcomed to submit complaints through:
(integrated system with MCMC)
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Malaysian Communications & Multimedia Commission (MCMC), Off Persiaran Multimedia Jalan Impact,
63000 Cyberjaya, Selangor.
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