Home / Consumer’s Issue / Nature of Complaint / HAVE YOU OR YOUR CALLER BEEN CHARGED WITH VOICEMAIL SERVICE?

HAVE YOU OR YOUR CALLER BEEN CHARGED WITH VOICEMAIL SERVICE?

 

According to complaints received by CFM, some consumers did not even know that the voicemail service for their number is activated or bundled together with their telco packages. Other consumers have requested their service providers to deactivate the service but to no avail. As a result, callers to their number will be charged, causing unexpected expenses.

There are also cases where consumers have been charged for voicemail roaming services fee when they go overseas. So far, CFM has received 30 complaints regarding voicemail services since 2012 until 2017. Although the numbers are relatively small, consumers should be aware of their rights. In light of such cases, it’s important to gain the right and accurate information to avoid money unnecessary spending.

__________________________________________________________________________________

 WHAT IS VOICEMAIL SERVICE?

Voicemail is an additional service which is chargeable when delivering recorded voice messages. It is a value added service to Telco prepaid and postpaid users. Some functions of the Voicemail service are:

  • Missed Call Notification
  • Voicemail Outcall and Return Call via Voicemail
  • Personalized Greeting
  • Voice Recorder

HOW IS VOICEMAIL ACTIVATED?

Voicemail services are available to all postpaid and prepaid users and the retrieval charge may vary from one service provider to another. It is usually activated by default upon subscribing. You can deactivate/activate the voicemail service using the phone’s self-help system or call the service provider’s customer service to seek assistance.

 TIPS FOR CONSUMERS

To get the best out of the money you spend, here are some tips pertaining to voicemail service:

1 Check if your telco plan is bundled up with the voicemail service.
2 Ask your service provider about the charges incurred from the voicemail services, as well as the voicemail roaming services fee.
3 If you plan to go overseas, request for deactivation of voicemail service at least 14 days before you depart.
4 Do a testing on your phone to ensure that the voicemail has been deactivated.


You can also unsubscribe the voicemail service by following this method:

 HOW TO UNSUBSCRIBE TO VOICEMAIL SERVICES

Service Provider Voicemail Info for Consumers

Celcom

(Prepaid &Postpaid)

1111

Yes

https://www.celcom.com.my/personal/support/faq/voicemail?pid=1360826581220

 Maxis

(Prepaid &Postpaid)

Contact

PP & PPO

No
 

Digi

(Prepaid &Postpaid)

 

 

 Contact 

CS MyDigi

USSD: *128#

 

 

Yes

https://community.digi.com.my/t5/Postpaid/Disable-Voice-Mail/td-p/6814

 

 U Mobile

(Prepaid &Postpaid)

 

 

 Contact PP

 

 

Yes

https://www.u.com.my/support/selfhelp/faqs/73/1651?page=1

 

Webe

 

 

No Voicemail Service

 

 

No

 

 

RedOne

 

 

 Contact  PP

 

 

No

 

Altel

 

 

 Contact  PP

 

 

No

 

XOX

 

 Contact PP

 

 

No

 

TuneTalk

 

 

 Contact PP

USSD: *111#

 

 

Yes

http://www.tunetalk.com/my/en/help-center/shortcodes

Source : SHOUT Q3, 2017

**The method to unsubscribe from Voicemail Services is current at time of publish

*CS – Customer Service

OCS – Online Customer Service

Do You facing these issues? But, NO solution?
Redress your unresolved issue to us  :

Email : aduan@cfm.org.my     ;        Hotline : 1800-18-2222

#YourRightsOurPriority  #GetSmarterWithConsumerinfo #ICYMI

Sumber : SHOUT Q3, 2017, consumerinfo.my #CFMarticle  #CFMmalaysia  #CFMshout2017 #voicemail

Check Also

MOBILE TIPS #5 WAYS TO REDUCE DROPPED CALLS

Mobile Tips: Use Your iPhone or Android Smartphone To Find Signal Strength and Tips To Reduce Dropped Calls by #CFMmalaysia. #GetSmarterWithConsumerinfo

DO YOU KNOW? 10 SNEAKY CHARGES…

10 SNEAKY CHARGES THAT COULD BE IN YOUR PHONE BILLS Have you ever wished that your …

Leave a Reply