Home / CFM Insider Buzz / Press Release / 2016 / KEEP YOURSELF INFORMED OF THE SERVICE DURING INTERMITTENT SERVICE INTERRUPTIONS – CFM ADVISES CONSUMERS TO CONTACT SERVICE PROVIDERS FOR ASSISTANCE

KEEP YOURSELF INFORMED OF THE SERVICE DURING INTERMITTENT SERVICE INTERRUPTIONS – CFM ADVISES CONSUMERS TO CONTACT SERVICE PROVIDERS FOR ASSISTANCE

CYBERJAYA, 16 NOVEMBER 2016 – As part of the spectrum reallocation exercise that was recently announced by the Malaysian Communications and Multimedia Commission (MCMC), the designated Service Providers (SP) will be scheduling recalibration work on their base stations throughout the country starting from September 2016 to June 2017.

 

While the Communications and Multimedia Consumer Forum of Malaysia (CFM) expects the process will run smoothly with minimal inconvenience to mobile subscribers, consumers should know what to expect and where to seek more information on this matter.

 

To minimize the impact of this migration exercise to the general public during the said period, the SPs have scheduled for selected stations to be reconfigured between 12AM to 6AM. However, the timing of the process taken may vary subject to the respective Service Providers.

 

Consumers may be facing temporary service disruptions primarily for 2G customers who might experience dropped calls and/or SMS/messaging delays during this period. If consumers should experience prolonged service disruption, CFM would like to advice consumers to contact respective Service Providers for further assistance as follows:

  HOTLINE
MAXIS 1-800-82-112 or 123 (from Maxis numbers)
DIGI 016-221 1800
CELCOM 019-601 1111 or 1111 (from Celcom numbers)
MCMC 1 800 188 030

 

Please see the link below for Frequently Asked Questions (FAQ):

MCMC: FAQ SPECTRUM MIGRATION EXERCISE

 

 

-END-

 

 

About CFM

The Communications and Multimedia Consumer Forum of Malaysia (CFM) was established and designated by the Malaysian Communications and Multimedia Commission (MCMC) in 2001. It is a platform for the industry and the consumers/public to make coherent and constructive contributions to service improvements and policy development.

CFM is tasked with, amongst others, to promote the growth of Malaysia’s communications and multimedia industry and the protection of consumer interests by fostering the highest standards of business ethics and behaviour through industry self-governance. CFM is also a channel for complaints redress on Communications and Multimedia services.

COMPLAINT ONLINE PORTAL (COP) www.complaint.cfm.org.my
CONSUMER HOTLINE 1 – 800 – 18- 2222
EMAIL aduan@cfm.org.my
MOBILE APPLICATION Download ‘MY MOBILE RIGHTS” on Google Play Store
WALK IN CFM

MALAYSIAN COMMUNICATIONS AND MULTIMEDIA COMMISSION (MCMC) OLD BUILDING, OFF PERSIARAN MULTIMEDIA, JALAN IMPACT, 6300 CYBERJAYA, SELANGOR

 

Media Contacts:

Noor Shahdiella Abd Manan                                   shahdiella@cfm.my                               019-3246036

Razaleigh Zain                                                        razaleigh@cfm.my                                 019-4170766

Roharrashidah Abdul Halil                                     roharrashidah@cfm.my                         016-9642972

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