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NATURE OF COMPLAINT

“What type of complaints can I lodge to CFM?”

COMPLAINTS ON COMMUNICATION AND MULTIMEDIA SERVICES, SUCH AS:

Billing

Billing Disputes, Billing Errors, Delayed Bills, No Bills, Overcharging, Refund Delay.

Service Quality

Dropped Calls, Blocked Calls, No Coverage, Poor Coverage, Slow Internet Speed, Service Activation Delay, Service Restoration Delay.

SMS

Scams, Spams, Receiving Unsubcsribed SMS, Receiving Threatening / Abusive / Obscene SMS.

Information Privacy

Identity Theft, Online Identity Fraud, Unauthorised Distribution of Personal Information.

Others

Disputed Terms & Conditions, Unauthorised Subscription of Services, Unfair Practices, Poor Customer Service, Misleading Advertisement & Promotion, Misleading Prices and Packages, Online Threatening / Abusive / Obscene Content.

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